News Articles

Re: 2-1-1 Day

Release Date: February 1, 2017

2-1-1 Contact: Shirley Southworth
Email: [email protected]
Phone: (989)636-5102

FOR IMMEDIATE RELEASE

211 Northeast Michigan, Announces 2-1-1 Day

Bay City, Michigan. On February 11th, 2017; 2-1-1 Northeast Michigan, is excited to announce 2-1-1 day and that we now have a Michigan 211 App available for iPhones and Androids; increasing access to help in times of need . On February 11th, 2-1-1 agencies around the nation will be promoting 2-1-1 awareness. 2-1-1 is a free, easy to remember telephone number that connects people in need with people who can help. 2-1-1 provides Northeast Michigan with referrals and information to assist people who are looking for help. We offer this free and confidential service 24 hours a day, 7 days a week. 2-1-1 Northeast Michigan is your free, single connection to the hundreds of health and human services available in our community. You get one-call convenience and assistance from a trained specialist who directs you to the resources that will serve you best during your time of need.

In 2016, 2-1-1 handled over 400,000 contacts which included calls, chats and emails. In Bay County, 2-1-1 was contacted 6,026 times.

Part of our 2-1-1 day includes a social media event. Like us at www.facebook.com/211nemichigan for your chance to win an XBOX One. Also, follow us at www.twitter.com/211nemichigan. For more information please visit www.211nemichigan.org or dial 2-1-1.

2016 Bay County 211 Report
Web Searches 1,216 Web Searches*
Total Warm Contacts (Phone, Email, Chat) 6,026

Contact Markers:
Over 60 – 7%
Homeless – 3%
Veteran – 5%
Receiving Disability – 18%
Bridge Card Eligible – 26%

Referrals:
25.3% Food/Meals
23.8% Utility Assistance
15.3% Housing
7% Clothing/Personal/Household Needs
4.6% Individual, Family and Community Support
3.6% Legal, Consumer and Public Safety Services
3.4% Health Care
3.3% Information Services
2% Transportation
1.5% Income Support/Assistance
1.2% Mental Health/Addictions

Unmet Needs:
6.4% Utility Assistance
4.8% Housing
2% Clothing/Personal/Household Needs
1.5% Transportation
1.4% Individual, Family and Community Support
1.4% Income Support/Assistance
1.3% Food/Meals

*Not reflected in data